Netflix has dominated the consumer market for the last decade. The streaming giant attracts viewers from all over the world. In an unexpected move the company has decided to discontinue customer service on Twitter.

According to Variety, Netflix has quietly shut down its popular Twitter customer-service account after more than 13 years and over 900,000 tweets. This marks an end of easily accessible service for consumers around the globe.

Netflix has been experiencing a subscriber decline as of late, but this move wasn’t related to it. The company’s spokesperson said this move was made in order to shift attention towards customer-support efforts on company-owned platforms.

It was noted, that company deleted @Netflixhelps account on June 30, 2022. The account vanished without providing any explanation. As many people are still unaware of this, they continued to tweet to the account for help.

Customers can still avail of the service through three options that the company provides. One of them is phone assistance by nation, the second is online chat via the company’s website, and the third: dialing Netflix from the streamer’s applications for Android or iOS phones or tablets are all available.

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Nitish Vashishtha

Nitish Vashishtha is a freelance writer/news correspondent from India. He’s written content for companies like ScoopWhoop and Sportskeeda. He’s been writing about pop-culture, current affairs and pro-wrestling since 2017. While pursuing Master's in Mass Communication with a special interest in Advertising, his key areas of creativity lie in designing, content creation and creative storytelling as well as fictional writing. In his free time, he likes to create new riffs on his guitar, learning about whatever piques his interest, reading books ranging from philosophy to speculative sci-fi and enjoys watching anything HBO (Succession FTW).

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